Get help
Email support@archivvve.com with the email address connected to your Archivvve account, what you were trying to do, and any error message you saw. Please do not send passwords, access tokens, or API keys.
Getting started
- Accept your Archivvve invitation and sign in with the approved email address.
- Install the official Archivvve Chrome extension and pin it to the toolbar.
- Open the extension, choose Connect to Archivvve, and approve the connection in the browser window.
- Visit anything you want to keep, open the extension, optionally add a note or tags, and choose Save to Archivvve.
- For iPhone access, accept the TestFlight invitation, install Archivvve, and enable it in the iOS Share Sheet when prompted.
Chrome extension troubleshooting
The extension says it is disconnected
Open Archivvve in the same Chrome profile and make sure you are signed in with your invited email address. Then open the extension and connect again.
A save has not appeared yet
Some pages take a short time to extract and process. Refresh the archive after a moment. If the extension reports that a save is waiting to retry, keep Chrome open and it will retry automatically. Contact support if the item still does not appear.
The current page cannot be saved
Chrome blocks extensions from reading certain internal pages, including pages beginning with chrome:// and the Chrome Web Store itself. Open a normal website and try again.
Selected text was not included
Select the text on the page before opening the extension. If the site uses a protected or embedded frame, Chrome may not make that selection available to the extension.
iPhone and Share Sheet troubleshooting
If Archivvve is not visible in the Share Sheet, scroll to the end of the app row, choose More, and enable Archivvve. Make sure the TestFlight build is current and that you are signed in to the app with the same invited account.
Privacy and account requests
You can remove individual items from your archive and disconnect connected clients from account settings. For an account access, correction, export, or deletion request, email support@archivvve.com. Read the full Archivvve Privacy Policy for more detail.